RETURNS
Refund policy
In accordance with article L221-24 of the French Consumer Code, the buyer has 14 days in which to exercise his/her right of withdrawal. Within 14 days of receipt of the goods ordered, the buyer may therefore request an exchange or refund of the item(s) purchased, without having to give any reason or pay any penalty, provided that the products are returned in their original packaging and in perfect condition to enable them to be put back on the market, accompanied by the purchase invoice.
After the 14-day period, NABENIA will be free to refuse the exchange, credit note or refund.
To exercise the right of withdrawal, the customer must send an email within this 14-day period to customercare@nabenia.com specifying the order number, the product(s) returned, the reason(s) for the return, and a request for an exchange, voucher, or refund.
This ensures the customer's request is processed correctly and more quickly.
Products must be sent to the following address with a copy of the invoice:
NABENÏA
5 rue des retours
92100 Boulogne-Billancourt
If you exercise your right of withdrawal within the 14 days period, only the price of the purchased product(s) and the initial delivery charges will be refunded; return shipping costs remain the responsibility of the customer.
We advise all customers to select a shipping method with tracking. Without a tracking number, NABENÏA will not accept any claims.
Furthermore, to ensure your return is processed as quickly as possible, we also recommend notifying the tracking number by email to customercare@nabenia.com.
If the item is refused by NABENIA, it will be returned to the customer at NABENIA's expense, without the customer being entitled to any compensation. If the return has not been announced by the customer via email specifying a refund request, a voucher will be automatically generated and sent to the customer.
The return of the product is the responsibility of the customer.
If the package is lost, stolen, or damaged during the return shipment, NABENIA reserves the right to refuse a refund for the returned product(s).
The exchange (subject to availability) or refund will be made within 14 days of receipt by NABENÏA of the products returned by the customer under the conditions set out in this article.