Question 1

How long will it take to get my order?

Accepted Answer

Orders will take 3-5 business days to arrive following shipping. Customers will receive email updates with tracking information.

Question 2

My package still hasn't arrived, how do I locate it?

Accepted Answer

In the instance where there has been no movement in your parcel tracking or if the package is showing as delivered but you haven't received it, we advise customers to contact the courier directly using the tracking number provided via email.

Question 3

My item arrived damaged/an item is missing from my order. What can I do?

Accepted Answer

For missing or damaged items please contact our customer service team at customercare@nabeina.com and we will have a replacement shipped as soon as possible. For damaged items please include an image.

Question 4

What should I do when the customs fee is incurred?

Accepted Answer

The customer is responsible for customs fees, and in the event of automatic return due to failure to collect within the given period after payment, the round-trip expenses will be borne by the customer. Therefore, please be aware of the potential occurrence of customs fees, and kindly respond to communication from the local shipping company to prevent automatic returns.

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FAQs

How long will it take to get my order?

My package still hasn't arrived, how do I locate it?

My item arrived damaged/an item is missing from my order. What can I do?

What should I do when the customs fee is incurred?

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