SHIPPINGS
Delivery
Delivery charges will be specified on the official website, inclusive of all taxes, during the order process and must be accepted by the customer at the time of order validation. They will appear on a separate line from the price of the products.
It is specified that the amount of delivery charges may vary according to the territory in which the products are delivered, which the customer expressly acknowledges and accepts.
Delivery times are indicated on the official website and depend on the delivery method chosen by the customer. Delivery times apply to working days. In application of article L. 216-1 of the French Consumer Code, the Parties agree that the products will be delivered within the timeframe specified during the product order process and prior to the validation of said Order.
Please note that delivery times may vary depending on the destination. In the event of a delay in the dispatch of an order, NABENÏA will inform the consumer of a new delivery date. In accordance with article L. 216-1, paragraph 2 of the French Consumer Code, NABENÏA undertakes to respect the maximum delivery time of 30 days from the conclusion of the contract. Delays in delivery within the legal 30-day limit may not give rise to any penalty or indemnity, nor be grounds for cancellation of the order.
The Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If this is not the case, the customer undertakes to refuse to accept the order and to sign any supporting documents. Any order received against the customer's signature shall be deemed to be in conformity, complete and in perfect condition at the time of delivery.
France Delivery options
DPD Shipping
Europe Delivery options
DPD Shipping
For deliveries to a pickup point, the pickup point must be selected after payment via the designated interface. Many users overlook this step.
If no pickup point has been selected, NABENÏA reserves the right to automatically ship the order to the nearest available pickup point to the delivery address provided by the customer.
By confirming their order, the customer expressly accepts this rule, which will not give rise to any refund, dispute, or early reshipment.
An automatic order tracking email will be sent to the customer upon shipment, specifying the pickup point where the order will be available.
If the customer does not collect their order from the pickup point within the due time, the package will be returned to NABENÏA. In this case, a refund or reshipment of the order can only be processed after the carrier has received the returned package, and only if it has not been opened, damaged, or altered.
The customer undertakes to check, at the time of delivery, that the order delivered is complete, compliant and has not been damaged. If this is not the case, the customer undertakes to refuse to accept the order and to sign any supporting documents. Any order received against the customer's signature shall be deemed to be in conformity, complete and in perfect condition at the time of delivery.